Privacy Policy
Effective Date: 12/04/25
Velofi, LLC (“Velofi,” “we,” “us,” “our”) is committed to protecting the privacy of our customers (“you,” “your”). This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our services. By using Velofi’s services, you consent to the collection and use of your personal information and acknowledge this Privacy Policy.
1. Information We Collect
We and our vendors may collect the following types of information:
a. Personal Information
Personal information that you provide to us, including but not limited to:
• Contact Information: Name, email address, phone number, and billing address.
• Account Information: Username, password, and customer support interactions.
• Payment Information: Credit card numbers, banking details, or other payment-related data.
b. Usage Information
We automatically collect certain information when you use our services, including:
• Device Information: Information about your device, such as IP address, MAC address, device type, and operating system.
• Service Usage Data: Information about how you use our services, including bandwidth consumption, browsing activity, connection times, and the websites or services accessed.
c. Cookies and Tracking Technologies
We may use cookies, web beacons, and similar tracking technologies to collect information about your activity on our website and services. You can manage cookies through your browser settings.
2. How We Use Your Information
We use the information we collect for the following purposes:
• Providing Services: To deliver, maintain, and support our services.
• Billing and Payments: To process payments and manage billing.
• Customer Support: To respond to inquiries and provide technical support.
• Service Improvement: To analyze how our services are used and improve their performance and reliability.
• Legal Compliance: To comply with legal obligations, such as responding to subpoenas, court orders, or legal processes.
3. How We Share Your Information
Velofi does not sell your personal information. However, we may share your information under the following circumstances:
a. Vendors
We may share your information with trusted third-party vendors who assist us in delivering services, such as payment processors, interactive chatbots, network management partners, and customer support systems.
b. Legal Requirements
We may disclose your information if required by law or if we believe such disclosure is necessary to:
• Comply with legal obligations or governmental requests.
• Protect the rights, property, or safety of Velofi, our customers, or others.
• Investigate or prevent illegal activities or violations of our terms of service.
c. Business Transfers
In the event of a merger, acquisition, or sale of our business, customer information may be transferred as part of that transaction. We will notify you of any significant changes to the use or ownership of your personal information.
4. Your Choices and Rights
a. Access and Update
You have the right to access and update your personal information. You can do so by logging into your account or contacting our customer support.
b. Opt-Out of Marketing
You may choose to opt out of receiving promotional emails or marketing communications from us. You can unsubscribe by following the instructions in the email or contacting us directly.
c. Cookie Management
You can manage your cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of our website or services. Your browser settings may allow you to automatically transmit a “Do Not Track” signal to online services you visit. Note, however, there is no consensus among industry participants as to what “Do Not Track” means in this context. Like many online services, Velofi currently does not alter our practices when we receive a “Do Not Track” signal from a visitor’s browser. To find out more about “Do Not Track,” you can visit http://www.allaboutdnt.com, but we are not responsible for the completeness or accuracy of this third party information. You may exercise choices regarding the use of cookies from Google Analytics by going to https://tools.google.com/dlpage/gaoptout or downloading the Google Analytics Opt-out Browser Add-on. You may exercise choices regarding the use of cookies from Adobe Analytics by going to http://www.adobe.com/privacy/opt-out.html under the section labeled “Tell our customers not to measure your use of their web sites or tailor their online ads for you.”
You may choose whether to receive some Interest-based Advertising by submitting opt-outs. Some of the advertisers and vendors that perform advertising-related services for us and third parties may participate in the Digital Advertising Alliance’s (“DAA”) Self-Regulatory Program for Online Behavioral Advertising. To learn more about how you can exercise certain choices regarding Interest-based Advertising, including use of Cross-device Data for serving ads, visit http://www.aboutads.info/choices/, and http://www.aboutads.info/appchoices for information on the DAA’s opt-out program specifically for mobile apps (including use of precise location for third party ads). Some of these companies may also be members of the Network Advertising Initiative (“NAI”). To learn more about the NAI and your opt-out options for their members, see http://www.networkadvertising.org/choices/. Please be aware that, even if you are able to opt out of certain kinds of Interest-based Advertising, you may continue to receive other types of ads. Opting out only means that those selected members should no longer deliver certain Interest-based Advertising to you but does not mean you will no longer receive any targeted content and/or ads (e.g., from other ad networks). Also, if your browsers are configured to reject cookies when you visit these opt-out webpages, or you subsequently erase your cookies, use a different device or web browser or use a non-browser-based method of access (e.g., mobile app), your NAI / DAA browser-based opt-out may not, or may no longer, be effective. We support the ad industry’s Self-regulatory Principles for Online Behavioral Advertising and expects that ad networks we directly engage to serve you Interest-based Advertising will do so as well, though we cannot guaranty their compliance.
5. Data Security
We take reasonable security measures to protect your Velofi collected personal information from loss, theft, misuse and unauthorized access, disclosure, alteration, and destruction.
While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. Therefore, we cannot guarantee the security of your information.
6. Data Retention
We retain personal information for as long as necessary to provide our services or as required by law. Once data is no longer needed, we take steps to delete or anonymize it in a secure manner.
7. Children’s Privacy
Velofi’s services are not intended for use by children under the age of 13. We do not knowingly collect personal information from children. If we learn that we have inadvertently collected such information, we will take steps to delete it as soon as possible.
8. International Data Transfers
Velofi is based in the United States and the information we and our vendors collect is governed by U.S. law. If you are located in the European Union (EU), European Economic Area (EEA), United Kingdom, and/or Switzerland, please note that we do not intend to offer goods and services (including the Services) to EU, EEA, UK, or Swiss individuals. If you are accessing our services from outside of the U.S., please be aware that information collected through our services may be transferred to, processed, stored, and used in the United States. Data protection laws in the U.S. may be different from those of your country of residence. Your use of our services or provision of any information therefore constitutes your consent to the transfer to and from, processing, usage, sharing, and storage of your information, including personal information, in the U.S. as set forth in this Privacy Policy.
9. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal obligations. We will notify you of significant changes by posting an updated policy on our website and, if necessary, through other communication methods. Continued use of our services after such updates constitutes your agreement to the revised policy. To the extent any provision of this Privacy Policy is found by a competent tribunal to be invalid or unenforceable, such provision shall be severed to the extent necessary for the remainder to be valid and enforceable.
10. Contact Us
If you have any questions or concerns regarding this Privacy Policy or your personal information, please contact us at:
Velofi
308 Indigo Dr
Brunswick, GA 31525
Email: ISP@velofi.com
Phone: 800-958-1089